PDCA Consulting
Making the Deming cycle real — helping you build the self-improving organisation
Monthly Newsletter · September 2026 · Web Edition
Hello,
August took me to Kuopio, Finland for two days of on-site PRINCE2 Agile training, put me on a live PeopleCert panel talking AI governance in the new ITIL, and closed with the news that I’d finished the first half of 2026 as PeopleCert’s third-ranked Ambassador worldwide.
As always, this is a transparent look at what’s been keeping me busy and what’s ahead. If any of it resonates with challenges in your organisation, I’d love to hear from you.
Training Delivered — August
Two days on-site in Finland
After a packed run of virtual delivery in previous months, August’s headline engagement took me on the road.
ROPO · via Clorient
PRINCE2 Agile® Foundation
Two-day on-site course delivered at ROPO’s Kuopio office, 18–19 August, arranged through Clorient and Henri Lindström. Flights and travel either side of the training.
It’s always good to see a repeat relationship turn into on-site work — the Kuopio trip came off the back of earlier PRINCE2 Agile delivery in the region. If your team prefers accredited training delivered in person rather than over a screen, I have more room for on-site work than most trainers do.
Partnerships & Business Development
A quieter month for delivery, a busy one for pipeline
- SET Europa — met founder Xavier Perez, who followed up with a capability presentation; exploring where our services overlap.
- Konieczny Consulting — a new connection from a LinkedIn conversation, discussing possible referral work.
- Cybility Consulting — reconnected with Michala Liavaag after a LinkedIn message that took me a little too long to catch up on.
- itsmf Czech Republic — submitted a proposal for the C4P “Blending IT and Business” conference, January 2027.
- Resolved a PeopleCert compliance matter where an unaffiliated training provider had used my name and credentials without authorisation. Cooperated fully with PeopleCert’s investigation and it’s now closed.
I ended the first half of 2026 ranked third among PeopleCert’s Ambassadors worldwide — a nice marker of a lot of quiet, consistent work: training delivered, webinars hosted, and articles written.
— Robert Pinnington, PDCA Consulting
Content & Thought Leadership
Two webinars, a published article series, and a 1954 management book
August’s public speaking calendar had two stops. On 13 August I was guest speaker for Exploring ITIL® (Version 5): Session 1 — Foundation, a free webinar for the GCC and MENA region hosted by Eng. Amjed Altayyan and theEZmaster. On 24 August I joined Simone Jo Moore, Chris Ward, and Lisa Schwartz on a PeopleCert ITIL Community panel, Guarding the Machine: Practical AI Governance in ITIL (Version 5), walking through the new ITIL AI Capability Model and the real risks — bias, PII leakage, and explainability — that come with it.
I also published a two-part PeopleCert article on the 6C Model in ITIL (Version 5) and what it means for Service Request Management: Creation, Curation, Clarification, Cognition, Communication, and Coordination — and why AI touching any one of them still needs the same governance discipline as any other production component.
On LinkedIn I ran a shorter series drawing on Peter Drucker’s stonecutter parable and a battered 1954 management book I took on holiday, connecting classic thinking to PRINCE2 7’s principles and to why so many ERP implementations and enterprise software projects still go wrong.
I also submitted a talk proposal, ITIL, AI and the Service Request Manager, for the ITIL Community Summit.
LinkedIn Thought Leadership — August
Ten posts across three threads
Web edition — click any post to open it on LinkedIn
A quieter posting month than usual, weighted toward speaking engagements and published articles rather than daily one-liners. Here’s a summary of what went out (dates are approximate).
PRINCE2 & classic management thinking
1 Aug I took a 1954 management book on holiday. Of course I did.
3 Aug The third stonecutter is the one every project needs — Drucker’s parable and PRINCE2 7’s seven principles.
4 Aug An ERP implementation is rarely one project. It’s usually at least four streams moving at once.
5 Aug Most enterprise software disasters are sold before they are delivered.
Speaking & webinars
6 Aug Happy to share I’ll be speaking at Exploring ITIL® (Version 5) | Session 1: Foundation on 13 August.
8 Aug Last week I completed a three-day ITIL (Version 5) Foundation course for PwC Slovakia, delivered on behalf of Omnicom.
12 Aug Final reminder — Exploring ITIL® (Version 5): Session 1 Foundation Webinar, tomorrow, 13 August. (link pending — not yet located on LinkedIn)
24 Aug Most AI failures are not AI problems. They are governance problems that show up as AI problems — joining the Guarding the Machine panel today.
AI governance & ITIL (Version 5)
10 Aug The most useful question is not “can AI handle service requests?” It’s “who governs how AI handles them?” — the 6C Model in ITIL (Version 5).
11 Aug A service catalogue should not be built from guesswork — using incident and request data instead.
This is the web edition of the newsletter, published on PDCAConsulting.com/blog — every post title above links straight to LinkedIn.
What’s Coming Up
September and beyond
17
SEP
PeopleCert September Ambassador Meetings
Market insight session covering PRINCE2’s 30th birthday, the AI Governance rollout, the new ITIL Masters group, and ITIL Transformation.
SEP
ITIL Masters online group
Invited to join PeopleCert’s new ITIL Masters community as it launches.
SEP
Following up: SET Europa
Scoping call booked to see where a growth partnership makes sense.
Work With Me
Training, consulting or a conversation
Whether you’re planning a training programme, reviewing your service management approach, or simply want to talk through a challenge — I’m happy to help. Book a free 30-minute conversation directly in my calendar.
ITIL® 5 Master
PRINCE2® Master
PRINCE2 Agile®
M_o_R®
PeopleCert Accredited Trainer
PeopleCert Ambassador 2025
Book a Free Consultation →
Robert Edward Pinnington BA(Hons), MBA
ITIL & PRINCE2 Ambassador & Master · Portfolio/Programme/Project/Service Consultancy
Banking · Outsourcing · Logistics
Im Grund 8D, 61273 Wehrheim, Germany · +49 (0) 172 5794719
www.pdcaconsulting.com
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