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Building trust through transparency and integrity

This blog series will explore how structured approaches—such as PRINCE2 for projects and ITIL for services—can work in tandem to support governance, continuity, and improvement. By examining principles, practices, and real-world applications, we aim to provide practical insights for professionals navigating both service operations and project delivery.

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Snow-covered ski slope and chairlift, illustrating an organisational governance case study about a ski club

02/11/2026

Organisational Governance Case Study 1: The Ski Club That Was Trading Illegally

An organisational governance case study from a ski club that slid into illegality: the rule nobody tracked, the missing €2,000, and the fixes that stuck.

Empty gym benches and machines, a metaphor for training adoption that stalls after the exam

26/10/2026

Training Adoption: The Gym Membership Problem

Training adoption is where most rollouts quietly fail: the exam gets passed, the habit never forms. Why it happens, and where the budget should move.

Service desk case study: trader pointing at market data screens on a busy trading floor

19/10/2026

Service Desk Case Study 1: I solved a Trading Floor Problem With a Restaurant Pager

A service desk case study from a European trading floor: how a restaurant ordering device fixed ticket data, and how an asset audit saved millions.

Illustration of an empty stadium touchline at night, representing the project governance decision-making a project board avoids even with the evidence in front of it.

12/10/2026

Project Governance: The Substitution Nobody Made

When every artefact is in place but nothing moves: what actually gets a stuck project board to make a project governance decision.

DCA Consulting monthly newsletter header - Octber 2026

09/10/2026

PDCA Consulting Monthly Newsletter October 2026

Illustration for PDCA Consulting blog post on nearshoring and process documentation

10/09/2026

The Forms That Never Got the Memo

How undocumented procurement processes at a European IT services and telecommunications group nearly derailed a nearshore move to Hungary and Slovakia: you can’t offshore a process that was never written down.