SLAs Are No Longer Enough—Why XLAs Matter Now More Than Ever
For decades, Service Level Agreements (SLAs) have been the gold standard of performance metrics in IT and service delivery. They’ve told us how fast we resolve tickets, how often systems are available, and how efficiently we process requests. But why XLAs matter now more than ever? Here’s the catch—SLAs only tell half the story. In […]
Project Success in Industry 5.0: From Milestones to Meaning
For decades, project success has been measured in a narrow triangle: time, cost, and scope. Did we deliver on time? Did we stay within budget? Did we meet the spec? These questions defined project excellence. But in an Industry 5.0 world—where outcomes are increasingly judged by stakeholder impact, sustainability, and human experience—those metrics fall short. […]
From Industry 4.0 to Industry 5.0 – The Shift from Smart Tech to Smart Society
Industry 4.0 was the poster child of modernisation—digital twins, predictive analytics, automation, and AI-driven factories. But just as we mastered the art of working smarter, Industry 5.0 knocked on the door with a very different agenda. It challenges us to look beyond intelligent technology and efficiency, asking a bold question: “What if smart isn’t enough?” […]
Waterfall Facts vs Agile Feelings: When PRINCE2 Meets Agile
A friend of mine asked if I wanted to go halves on buying a holiday home he has been staying at for the past few years. He loves that place and the seemingly inexhaustible supply of photos he sends me testifies to his devotion. The owners are selling up and he is heartbroken. So, I […]
Know Your Client’s Business for Effective ITIL & PRINCE2 training
When delivering training on ITIL or PRINCE2, it’s crucial for trainers to understand the business context of their trainees. This understanding enables trainers to provide relevant examples and case studies that resonate with the trainees’ real-world experiences, thereby enhancing the learning process. Here’s why this approach is vital: 1. Enhances Relevance and EngagementTrainees are more […]
Knowledge Management: Use It or Lose It
In today’s rapidly evolving business landscape, organizations face the challenge of managing vast amounts of information. The effective utilization of knowledge can be a game-changer, leading to improved decision-making, innovation, and competitive advantage. In this blog, we explore the intersection of two powerful frameworks—ITIL (Information Technology Infrastructure Library) and PRINCE2 (Projects IN Controlled Environments)—and their […]
The Where, When, Who and How: Part Two MSP & Prince2
Introduction Sorry this has taken soo long. I have been busy with work, qualifications and breaking a foot. My aim here is describe not only the MSP & Prince2 but also how they fit together. I also want to demonstrate how each best practice can help client engagement and ensure that the each of the […]
The Why and What
I keep six honest serving men, they taught me all I knew. Their names are What and Why and When and How and Where and Who. Update Summer 2024 I have updated my qualifications in the past year with a refreshed Prince2 and ITIL 4 Specialist in Monitor, Support and Fulfil which when combined with […]
Manual Tabs
Tabbed Manuals Please find links here to download the tabs for all the Axelos ProPath Manuals for use during the Practitioner exam To find out more about our expert consulting services either:
Optimizing Portfolios: Strategic Benefits of MoP
In today’s dynamic and competitive business environment, effective portfolio management is crucial for organizations aiming to achieve strategic objectives and maximize returns on investments. Portfolio management is the coordinated management of one or more portfolios to achieve organizational objectives. A portfolio is a collection of projects, programmes, sub-portfolios, and operations that are grouped together to […]