Building trust through transparency and integrity

This blog series will explore how structured approaches—such as PRINCE2 for projects and ITIL for services—can work in tandem to support governance, continuity, and improvement. By examining principles, practices, and real-world applications, we aim to provide practical insights for professionals navigating both service operations and project delivery.

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Your business growth & witness immediate results.

08/09/2026

Service Management (ITIL)

ITIL 5 Service Catalogue: Three Checks Before Launch

Why service catalogues built from workshops rather than evidence fail quietly, and the three checks that keep an ITIL (Version 5) catalogue honest

03/09/2026

Governance

Knowledge Management Done Right: The Moped Fleet Story

A knowledge management story: how 150 qualified people, each convinced they were right, got turned into one working discipline instead of a permanent argument.

01/09/2026

Governance

The Intern Who Never Sleeps is your AI

What a PeopleCert webinar on AI governance in ITIL (Version 5) actually revealed about accountability, bias, and explainability in AI-assisted service management

04/08/2026

Governance

You’ve Been Promoting Your AI Too Fast: A Guide to Managing the Office Junior via ITIL 6C model

A few years back, an apprentice was handed a simple job: set up a mailbox to collect audience questions for a Q&A, following a presentation by one of the board directors. Let’s call the director John Smith. Sensible lad, the apprentice, he checked before actin

Building trust through transparency and integrity

Categories

All Posts

ITIL 5 Service Catalogue: Three Checks Before Launch

PDCA Consulting Monthly Newsletter September 2026

Knowledge Management Done Right: The Moped Fleet Story

The Intern Who Never Sleeps is your AI

PDCA Consulting Monthly Newsletter August 2026

You’ve Been Promoting Your AI Too Fast: A Guide to Managing the Office Junior via ITIL 6C model