Training Delivered

July delivery

July covered five days of accredited delivery, split between the closing days of a German cohort and a multinational online group.

• Aenova Group via d-ploy and xprnc.it: ITIL (Version 5) Foundation German cohort, final two days on 1 and 2 July.
• Omnicom for PwC and Zurich: ITIL (Version 5) Foundation online delivery, three days from 21 to 23 July.

The Omnicom cohort brought together delegates from PwC teams in several countries plus Zurich. There was a wide spread of experience levels, which made the examples and discussions especially useful.

The value chain remains one of the hardest parts of ITIL (Version 5) to explain well and link back to the management practices. That is not a weakness of the framework. It is a reminder that the most central ideas often take the most careful teaching.

Partnerships and Business Development

New conversations, and a few resumed ones

• PeopleCert: invited to a case study discussion with the PR team and separately invited to submit a session for the ITIL Community Summit in October.
• Prospect Engine: continued work on the PDCA transition and sales system project.
• Diane Faben: pleased to be joining as an affiliate for the Mentors for Women initiative, with more to follow soon.
• Clorient: client status check scheduled with Henri Lindström in early August.

Content and Thought Leadership

A summit invitation, and staying close to the PeopleCert community

My article ITIL, AI and Service Request Management went live on the PeopleCert Community blog this month, with three more pieces in the pipeline.

The bigger news: PeopleCert has invited me to speak at the ITIL Community Summit in October, on a session provisionally titled ITIL, AI and the service request manager. I am putting the abstract together now.

I also stayed close to the PeopleCert Ambassador community this month, joining the ITIL and PRINCE2 Ambassador Lean Coffee sessions, the webinar Beyond IT, Managing the Product and Service Duality Across the Enterprise, and two further PeopleCert webinars on AI readiness and ticket free service. On top of that, I have put my name down to beta test the upcoming ITIL Managing Professional Transition eLearning course.

LinkedIn Thought Leadership

July post links by topic

The LinkedIn posts below are grouped by topic. Each post title links directly to the original LinkedIn post.

ITIL service management and the PeopleCert community

1. My latest PeopleCert article is live.
2. Every organisation has a Boston hidden somewhere in its process estate.
3. I took a 1954 management book on holiday. Of course I did.
4. A service catalogue should not be built from guesswork.
5. The most useful question is not, can AI handle service requests?
6. I am pleased to be a guest speaker for the ITIL Community Summit.

PRINCE2 project management

1. General Motors did not have a people problem at Fremont.
2. Most enterprise software disasters are sold before they are delivered.
3. The third stonecutter is the one every project needs.

PRINCE2 programme management

1. An ERP implementation is rarely one project.

What’s Coming Up

August and beyond