I am excited to provide the monthly update, designed to keep you informed about the latest activities and insights from PDCA Consulting in the Service and Project Management space. Each edition will provide a concise summary of my initiatives, best practices, and developments aimed at helping organisations achieve operational excellence.
I look forward to sharing knowledge and progress with you every month.
During February
I delivered Prince2 overview webinars for my Finnish partner Clorient.
The purpose of these Fundamentals presentation is to provide the basis for webinars to try before you buy, an introduction to these best Practices, and what the qualification schemes are.
Successfully passed the ITIL 5 foundation exam with 85%, which allows me to deliver this training for ATOs.
Delivered the MSP training for my partner, Knowledge Train.
Linkedin Posts
- A clear path to build capabilities. the ITIL 5 schema.
- The new ITIL defines four governance patterns in the Value System.
- ITIL 5 The common language across the organisation.
- Qualified to deliver the new ITIL. Passed Foundation (Version 5) with 85%.
- The new ITIL is practical by nature.
- ITIL 5 AI-native and human centric.
- What has changed from ITIL 4 to the new ITIL?
- PRINCE2 Overview – Webinar Series | Part 2.
- PRINCE2 Overview – Webinar Series | Part 3.
- The Global Best Practice framework for Digital Product and Service Management.
- Benefits do not arrive at project closure.This is perhaps the most important lesson MSP teaches.
- My seven principles for best-practice implementation.
- AI agents in ITSM. What actually changes in 2026.
- From Service Desk to ITIL Master. A twenty-year journey.
- ITIL vs. COBIT. They are not competitors.
- In PRINCE2, nothing happens without a valid Business Case.
- How to explain PRINCE2 Agile to your Scrum team.
- Continual improvement is not a project. It is a culture.
- When scope must flex, MoSCoW provides the mechanism.
- The hybrid shift is accelerating faster than expected.
- PRINCE2 and Focus on products.
- Local optimisation breaks global performance. Think and work holistically.
- Detailed plans create false confidence. Manage by stages.
- Complexity feels like rigour. Keep it Simple and practical.
- Big bang implementations fail. Progress iteratively with feedback.
In March
Delivering a MSP training for my partner Knowledge Train.
Commencing study for the ITIL 5 qualifications in Experience, Product, and Service.
Continuing to build Training and Consultancy relationships with partners.
