Knowledge Management: Use It or Lose It
Introduction In today’s rapidly evolving business landscape, organizations face the challenge of managing vast amounts of information. The effective utilization of knowledge can be a game-changer, leading to improved decision-making, innovation, and competitive advantage. In this blog, we explore the intersection of two powerful frameworks—ITIL (Information Technology Infrastructure Library) and PRINCE2 (Projects IN Controlled Environments)—and […]
Know Your Client’s Business for Effective ITIL & PRINCE2 training
When delivering training on ITIL or PRINCE2, it’s crucial for trainers to understand the business context of their trainees. This understanding enables trainers to provide relevant examples and case studies that resonate with the trainees’ real-world experiences, thereby enhancing the learning process. Here’s why this approach is vital: 1. Enhances Relevance and EngagementTrainees are more […]
The Value of Experienced Trainers in ITIL & Prince2 training
In the rapidly evolving landscape of IT and project management, certifications such as ITIL (Information Technology Infrastructure Library) and PRINCE2 (Projects IN Controlled Environments) are invaluable. These certifications, provided by PeopleCert, are globally recognized benchmarks of competence in IT service management and project management, respectively. However, the efficacy of these training programs heavily depends on […]
ITIL’s Impact on Efficiency & Service in an Investment Bank
In the fast-paced world of banking, where customer expectations are soaring and technology is evolving rapidly, the need for robust IT service management practices is more critical than ever. The Information Technology Infrastructure Library (ITIL) has emerged as a guiding framework for organizations seeking to optimize their IT operations and enhance service delivery. In the […]
The Where, When, Who and How: Part One ITIL
I keep six honest serving men, they taught me all I knew. Their names are What and Why and When and How. Introduction In a previous post I looked at my “why” and “what” of best practice around the Axelos qualifications and exams. In this article I will take you through the “where”, “when”, […]
The Why and What
I keep six honest serving men, they taught me all I knew. Their names are What and Why and When and How and Where and Who. Update Summer 2024 I have updated my qualifications in the past year with a refreshed Prince2 and ITIL 4 Specialist in Monitor, Support and Fulfil which when combined with […]
Manual Tabs
Tabbed Manuals Please find links here to download the tabs for all the Axelos ProPath Manuals for use during the Practitioner exam To find out more about our expert consulting services either:
Service Request Management Webinar
We recently co hosted a webinar on improving Service Request Management. Please find a link below Club evening itSMF Slovakia 3.6.2021 Service Request Management – YouTube To find out more about our expert consulting services either:
How do you do Configuration Management without Config items
Introduction Originally from 2012 this is a republishing of our archive as we move fully to this platform. One of our latest assignments was to bring Service Management to a procurement department as part of an initiative to improve their processes and decrease costs.This meant we had to be rather inventive in adapting traditional IT-based […]
Experience over certificates? Why not have both?
Recently, I proudly added the ITIL Master Certificate to my Propath Portfolio Director Certificate. Yes, I’m now officially a walking, talking acronym! But amidst the celebration, I couldn’t help but notice the growing criticism about the commodification of knowledge through the training industry. Many argue that real-world experience is far more valuable than a wall full of certificates. While I get where they’re coming from, I believe the best approach is to balance both experience and certifications.