From Industry 4.0 to Industry 5.0 – The Shift from Smart Tech to Smart Society
Industry 4.0 was the poster child of modernisation—digital twins, predictive analytics, automation, and AI-driven factories. But just as we mastered the art of working smarter, Industry 5.0 knocked on the door with a very different agenda. It challenges us to look beyond intelligent technology and efficiency, asking a bold question: “What if smart isn’t enough?” […]
SLAs vs XLAs: Why XLAs (Not SLAs) Are the Future of Service Management in Industry 5.0 – And How PDCA Helps You Get There
In today’s transition from Industry 4.0 to Industry 5.0, businesses are being challenged to shift from pure efficiency to resilience, human-centricity, and value co-creation. Service Management must evolve with this shift, and in the ongoing discussion of SLAs vs XLAs, it’s becoming clear that the traditional SLA (Service Level Agreement) model no longer cuts it. […]
Why the SECI Model Conflicts with the Seven Rules of Knowledge Management – And Why It Matters for Industry 5.0, Service Management, and Your KM Strategy
As we transition into the era of Industry 5.0 and adopt modern service management practices, knowledge management (KM) has taken centre stage. Organisations are no longer satisfied with capturing knowledge—they want to cultivate it, share it, and use it to co-create value. But how we approach KM makes all the difference. Two dominant frameworks often […]