Building trust through transparency and integrity

This blog series will explore how structured approaches—such as PRINCE2 for projects and ITIL for services—can work in tandem to support governance, continuity, and improvement. By examining principles, practices, and real-world applications, we aim to provide practical insights for professionals navigating both service operations and project delivery.

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Recently, I added the ITIL Master Certificate to my Propath Portfolio Director Certificate from PeopleCert. Combine that with thirty years of experience in service and project management, and you could say I’m a bit of a veteran in the field. But let’s be honest, having all these qualifications and experience isn’t just about collecting shiny badges—it’s about creating a powerful synergy that makes navigating the professional world a whole lot smoother.

Recently, I proudly added the ITIL Master Certificate to my Propath Portfolio Director Certificate. Yes, I’m now officially a walking, talking acronym! But amidst the celebration, I couldn’t help but notice the growing criticism about the commodification of knowledge through the training industry. Many argue that real-world experience is far more valuable than a wall full of certificates. While I get where they’re coming from, I believe the best approach is to balance both experience and certifications.

I am old man, I can remember my maths teacher telling us that we wouldn't always have a calculator in our pockets in the future. Here am I writing this blog on a smartphone while travelling at 300kph on an ICE. Perhaps I remember the doom sayers of the 15th century condemming Caxton's printing meaning the art of handwriting would disappear. I have vague recollections of Plato moaning that if men learn this new fangled writing, it will implant forgetfulness in their souls . They will cease to exercise memory because they rely on that which is written.

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