PDCA Consulting Monthly Newsletter July 2026

Hello,

June was a month of full rooms, late customisations, and good conversations across several time zones. I delivered thirteen training days, submitted four blog pieces to PeopleCert, launched a new blog series on the PDCA website, and progressed a number of partnerships. July opens with two more training days to close out Aenova, then a webinar I'm genuinely looking forward to.

As always, the update below is a transparent look at what's been keeping me busy and what's ahead. If any of it resonates with challenges in your organisation, I'd love to hear from you.

Thirteen days of accredited delivery

June was dominated by two major client engagements, Capgemini and Aenova Group, spanning PRINCE2, Management of Risk, and ITIL 5 in both German and English.

The Aenova engagements were particularly interesting. It became clear early on that they wanted more than a standard Foundation course, they needed the core Management practices to land practically for their teams. That meant late-night preparation to reshape content. It's the kind of challenge I enjoy.

New profile, new connections, familiar frameworks

Writing, publishing, and staying curious about AI

I submitted four blog pieces to PeopleCert this month:

• ITIL, AI and Service Request Management
• Same Territory, Shared Map: ITIL Version 5 and the Cynefin Framework
• All the Fives: Industry and ITIL
• Why Users Are Exactly Like Cats (And What That Means for Service Management)

Links to all four will be available on my LinkedIn profile once published.

I also launched a new blog series on the PDCA Consulting website exploring the integration of MSP, SAFe, PRINCE2, and ITIL, examining how organisations that have collected multiple frameworks can use them coherently rather than in competition. Six posts published across the month.

Writing forces me to crystallise thinking I'd otherwise leave implicit in a training room. If you'd like to discuss any of the themes, get in touch.

On the AI front: I've registered for the PeopleCert webinar "AI Can't Automate Chaos Alone: Fix the Basics First" on 9 July, a title that says everything I believe about where organisations go wrong when they jump to AI before the basics are sound. More on this after the event.

24 posts across four series

June saw daily publishing across four distinct threads. Here's a summary of what went out, each title linked to the original post.

July and beyond

Training, consulting or a conversation

Whether you're planning a training programme, reviewing your service management approach, or simply want to talk through a challenge, I'm happy to help. Book a free 30-minute conversation directly in my calendar.