PDCA Consulting monthly newsletter header - May 2026

PDCA Consulting Monthly Newsletter — May 2026

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PDCA Consulting Monthly Newsletter — May 2026

PDCA Consulting Monthly Newsletter — May 2026
PDCA Consulting
Making the Deming cycle real · helping you build the self-improving organisation
Monthly Newsletter · May 2026

Hello,

I am excited to provide the monthly update, keeping you informed about the latest activities and insights from PDCA Consulting in the Service and Project Management space. Each edition provides a concise summary of my initiatives, best practice, and developments aimed at helping organisations achieve operational excellence.

Your engagement matters to me, and I want this newsletter to add real value to your work. I look forward to sharing knowledge and progress with you every month.

ITIL 5 qualifications complete

I completed the transition to ITIL 5 qualifications, and I'm now qualified in:

  • Foundation
  • Service
  • Product
  • Experience
  • Strategy
  • Transformation

I'm now awaiting my designation as an ITIL 5 Master.

I also attended the third International Day at Comenius University and gave a talk on the use of PRINCE2 for medical professionals, on behalf of PeopleCert.

On LinkedIn, I posted:

ITIL Service focuses on one clear purpose.
ITIL Product focuses on Digital Products.
ITIL Value System.
ITIL Experience.
The new ITIL Managing Professional path.
ITIL seven guiding principles.
ITIL Four Dimensions.
What fails in programmes.
ITIL 5 vs ITIL 4.

May

  • Providing Management of Risk training for my partner, Capgemini.
  • Providing PRINCE2 Agile v2 training for my partner, Clorient.
  • Providing PRINCE2 training for my partner, Capgemini.
  • Co-presenting a talk, "Why Traditional Project Governance Fails, And How PRINCE2 Fixes It," for my partner, YelloMind.

Training, consulting or a conversation

Whether you're planning a training programme, reviewing your service management approach, or simply want to talk through a challenge, I'm happy to help. Book a free 30-minute conversation directly in my calendar.

ITIL® 5 Master PRINCE2® Master PRINCE2 Agile® M_o_R® PeopleCert Accredited Trainer

RECENT POST

06/11/2026

Your service desk closes tickets all day and still hears that IT is slow. This issue: one look at your service desk and your PMO together, the service desk that stops waiting for the phone to ring, and what's coming up in November.

02/11/2026

An organisational governance case study from a ski club that slid into illegality: the rule nobody tracked, the missing €2,000, and the fixes that stuck.

26/10/2026

Training adoption is where most rollouts quietly fail: the exam gets passed, the habit never forms. Why it happens, and where the budget should move.

A service desk case study from a European trading floor: how a restaurant ordering device fixed ticket data, and how an asset audit saved millions.

When every artefact is in place but nothing moves: what actually gets a stuck project board to make a project governance decision.