PDCA Consulting Monthly Newsletter — March 2026

Hello,

I am excited to provide the monthly update, keeping you informed about the latest activities and insights from PDCA Consulting in the Service and Project Management space. Each edition provides a concise summary of my initiatives, best practice, and developments aimed at helping organisations achieve operational excellence.

I look forward to sharing knowledge and progress with you every month.

ITIL 5 Foundation passed, MSP delivered

I delivered PRINCE2 overview webinars for my Finnish partner Clorient, the basis for a "try before you buy" introduction to the Best Practice and its qualification scheme. I successfully passed the ITIL 5 Foundation exam with 85%, which qualifies me to deliver this training for ATOs, and delivered MSP training for my partner, Knowledge Train.

On LinkedIn, I posted:

• A clear path to build capabilities: the ITIL 5 schema.
• The new ITIL defines four governance patterns in the Value System.
• ITIL 5: the common language across the organisation.
• Qualified to deliver the new ITIL. Passed Foundation (Version 5) with 85%.
• The new ITIL is practical by nature.
• ITIL 5: AI-native and human-centric.
• What has changed from ITIL 4 to the new ITIL?
• PRINCE2 Overview, Webinar Series, Part 2.
• PRINCE2 Overview, Webinar Series, Part 3.
• The global Best Practice framework for Digital Product and Service Management.
• Benefits do not arrive at project closure. Perhaps the most important lesson MSP teaches.
• My seven principles for best-practice implementation.
• AI agents in ITSM: what actually changes in 2026.
• From Service Desk to ITIL Master: a twenty-year journey.
• ITIL vs. COBIT. They are not competitors.
• In PRINCE2, nothing happens without a valid Business Case.
• How to explain PRINCE2 Agile to your Scrum team.
• Continual improvement is not a project. It is a culture.
• When scope must flex, MoSCoW provides the mechanism.
• The hybrid shift is accelerating faster than expected.
• PRINCE2 and focus on products.
• Local optimisation breaks global performance. Think and work holistically.
• Detailed plans create false confidence. Manage by stages.
• Complexity feels like rigour. Keep it simple and practical.
• Big bang implementations fail. Progress iteratively, with feedback.

March

• Delivering MSP training for my partner, Knowledge Train.
• Commencing study for the ITIL 5 qualifications in Experience, Product, and Service.
• Continuing to build training and consultancy relationships with partners.

Training, consulting or a conversation

Whether you're planning a training programme, reviewing your service management approach, or simply want to talk through a challenge, I'm happy to help. Book a free 30-minute conversation directly in my calendar.