PDCA Consulting Monthly Newsletter February 2026

Hello,

I am excited to provide the third update, keeping you informed about the latest activities and insights from PDCA Consulting in the Service and Project Management space. Each edition provides a concise summary of my initiatives, best practice, and developments aimed at helping organisations achieve operational excellence.

I look forward to sharing knowledge and progress with you every month.

A PeopleCert-approved overview, and the ITIL 5 launch up close

I created a PeopleCert-approved overview of PRINCE2, the basis for a "try before you buy" webinar introducing the Best Practice and its qualification scheme. I also looked into ways to improve the PeopleCert Plus offering with fellow PeopleCert Ambassadors, and attended workshops with PeopleCert around the launch of ITIL (Version 5).

On LinkedIn, I posted:

• Three questions decide whether a project succeeds or quietly fails.
• Your Service Desk is not a cost centre. It's your organisation's early warning system.
• Nobody warns you about the gap between what an organisation believes about itself and what the evidence actually shows.
• The gap between what an organisation knows and what it remembers.
• ITIL 4 does not say automate. It says optimise, then automate.
• Escalation is not failure. It is governance working as designed.
• Agile does not mean no plan. It means a different relationship with change.
• ITIL v3 said we deliver value to customers. ITIL 4 says we co-create value with them.
• Start where you are.
• Stopping a project is not failure.
• Collaborate and promote visibility.
• The new version of ITIL is here. An evolution of the global standard for Service Management.
• ITIL has evolved! Meet the new ITIL.
• PRINCE2 Overview, Webinar Series, Part 1.

February

• Delivering two more PRINCE2 overview webinars for my Finnish partner Clorient. Links will be available on my LinkedIn and Clorient's LinkedIn pages.
• Attending the February PeopleCert Ambassadors meeting, where, as 2025's Top Ambassador, I'll be the "Featured Ambassador" giving my impressions on the launch of ITIL (Version 5).
• Continuing to build training and consultancy relationships with partners.

Training, consulting or a conversation

Whether you're planning a training programme, reviewing your service management approach, or simply want to talk through a challenge, I'm happy to help. Book a free 30-minute conversation directly in my calendar.