PDCA Consulting monthly newsletter header - December 2025

PDCA Consulting Monthly Newsletter December 2025

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PDCA Consulting Monthly Newsletter December 2025

PDCA Consulting Monthly Newsletter — December 2025
PDCA Consulting
Making the Deming cycle real · helping you build the self-improving organisation
Monthly Newsletter · December 2025

Hello,

Welcome to the first edition of the PDCA Consulting monthly update, a concise look at what's happening in the Service and Project Management space, and at PDCA Consulting itself. Each edition will share the initiatives, best practice, and developments aimed at helping organisations achieve operational excellence.

Your engagement matters to me, and I want this newsletter to add real value to your work. Thank you for being part of the community, I look forward to sharing progress with you every month.

Six articles, plus events and a new qualification

I posted the following articles during November:

I also attended several events and webinars, including the Serview Tool Meetup and the "How to Implement ITIL" series from PeopleCert, and I picked up further qualifications with PeopleCert along the way.

December

  • Exploring the Accredited Consulting Partner programme, to enable me to deliver ITIL Maturity Model and PRINCE2 P3M3 assessments. If you'd be interested in helping with this, I'd love to hear from you.
  • Investigating the German BioGas market with one of my consulting partners.
  • Delivering an ITIL Foundation training course for one of my training partners.

Training, consulting or a conversation

Whether you're planning a training programme, reviewing your service management approach, or simply want to talk through a challenge, I'm happy to help. Book a free 30-minute conversation directly in my calendar.

ITIL® 5 Master PRINCE2® Master PRINCE2 Agile® M_o_R® PeopleCert Accredited Trainer

RECENT POST

06/11/2026

Your service desk closes tickets all day and still hears that IT is slow. This issue: one look at your service desk and your PMO together, the service desk that stops waiting for the phone to ring, and what's coming up in November.

02/11/2026

An organisational governance case study from a ski club that slid into illegality: the rule nobody tracked, the missing €2,000, and the fixes that stuck.

26/10/2026

Training adoption is where most rollouts quietly fail: the exam gets passed, the habit never forms. Why it happens, and where the budget should move.

A service desk case study from a European trading floor: how a restaurant ordering device fixed ticket data, and how an asset audit saved millions.

When every artefact is in place but nothing moves: what actually gets a stuck project board to make a project governance decision.