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RECENT POST
10/09/2026
How undocumented procurement processes at a European IT services and telecommunications group nearly derailed a nearshore move to Hungary and Slovakia: you can’t offshore a process that was never written down.
08/09/2026
Why service catalogues built from workshops rather than evidence fail quietly, and the three checks that keep an ITIL (Version 5) catalogue honest
03/09/2026
A knowledge management story: how 150 qualified people, each convinced they were right, got turned into one working discipline instead of a permanent argument.
01/09/2026
What a PeopleCert webinar on AI governance in ITIL (Version 5) actually revealed about accountability, bias, and explainability in AI-assisted service management
