Service Request Management Webinar
We recently co hosted a webinar on improving Service Request Management. Please find a link below Club evening itSMF Slovakia 3.6.2021 Service Request Management – YouTube To find out more about our expert consulting services either:
How Do You Do Configuration Management Without Config Items
One of our latest assignments was to bring Service Management to a procurement department as part of an initiative to improve their processes and decrease costs.This meant we had to be rather inventive in adapting traditional IT-based Information Technology Infrastructure Library (ITIL) processes to a department whose IT is handled elsewhere. This was most noticeable […]
Experience Over Certificates? Why Not Have Both?
Recently, I proudly added the ITIL Master Certificate to my Propath Portfolio Director Certificate. Yes, I’m now officially a walking, talking acronym! But amidst the celebration, I couldn’t help but notice the growing criticism about the commodification of knowledge through the training industry. Many argue that real-world experience is far more valuable than a wall full of certificates. While I get where they’re coming from, I believe the best approach is to balance both experience and certifications.
Artificial intelligence concerns are nothing new.
I am old man, I can remember my maths teacher telling us that we wouldn’t always have a calculator in our pockets in the future. Here am I writing this blog on a smartphone while travelling at 300kph on an ICE. Perhaps I remember the doom sayers of the 15th century condemming Caxton’s printing meaning the art of handwriting would disappear. I have vague recollections of Plato moaning that if men learn this new fangled writing, it will implant forgetfulness in their souls . They will cease to exercise memory because they rely on that which is written.