Knowledge Management: Use It or Lose It
Introduction In today’s rapidly evolving business landscape, organizations face the challenge of managing vast amounts of information. The effective utilization of knowledge can be a game-changer, leading to improved decision-making, innovation, and competitive advantage. In this blog, we explore the intersection of two powerful frameworks—ITIL (Information Technology Infrastructure Library) and PRINCE2 (Projects IN Controlled Environments)—and […]
ITIL’s Impact on Efficiency & Service in an Investment Bank
In the fast-paced world of banking, where customer expectations are soaring and technology is evolving rapidly, the need for robust IT service management practices is more critical than ever. The Information Technology Infrastructure Library (ITIL) has emerged as a guiding framework for organizations seeking to optimize their IT operations and enhance service delivery. In the […]
‘Learning is not compulsory … neither is survival’*
Introduction Just over 18 months ago I was tasked with creating a knowledge management solution to define and maintain a series of processes, procedures and knowledge artifacts for a client. In this blog I will outline some of the principles of knowledge management, how they influenced the activities we then undertook and how we implemented […]
The Where, When, Who and How: Part One ITIL
I keep six honest serving men, they taught me all I knew. Their names are What and Why and When and How. Introduction In a previous post I looked at my “why” and “what” of best practice around the Axelos qualifications and exams. In this article I will take you through the “where”, “when”, […]
Time to ditch the hierarchy?
An article on the future of management on our linkedin page here Continuity and change are constants through out the ages, things continue as they are and things change, most often for the better, but as we have seen recently sometimes they get worse. We still work long hours even if the physical stresses of […]
Knowledge Management and Open Ticket Request System
If you are concerned about expert knowledge being held in the heads of only a few good people in your organisation, and are considering asking subject-matter experts to share their expert knowledge via, for example, an Open Ticket Request System (OTRS), typically operated by Service Desks, you will find the solution below describing the implementation […]
How do you do Configuration Management without Config items
Introduction Originally from 2012 this is a republishing of our archive as we move fully to this platform. One of our latest assignments was to bring Service Management to a procurement department as part of an initiative to improve their processes and decrease costs.This meant we had to be rather inventive in adapting traditional IT-based […]
The Synergy of Qualifications and Experience: A Personal Tale
Recently, I added the ITIL Master Certificate to my Propath Portfolio Director Certificate from PeopleCert. Combine that with thirty years of experience in service and project management, and you could say I’m a bit of a veteran in the field. But let’s be honest, having all these qualifications and experience isn’t just about collecting shiny badges—it’s about creating a powerful synergy that makes navigating the professional world a whole lot smoother.
Artificial intelligence concerns are nothing new.
I am old man, I can remember my maths teacher telling us that we wouldn’t always have a calculator in our pockets in the future. Here am I writing this blog on a smartphone while travelling at 300kph on an ICE. Perhaps I remember the doom sayers of the 15th century condemming Caxton’s printing meaning the art of handwriting would disappear. I have vague recollections of Plato moaning that if men learn this new fangled writing, it will implant forgetfulness in their souls . They will cease to exercise memory because they rely on that which is written.